Introduction
Support beyond implementation
A well-configured accounting system still needs ongoing attention as your business changes. New users, evolving processes, reporting requirements and day-to-day accounting questions can all affect how effectively Xero supports your business.
Xilver Lining provides ongoing support to help you resolve issues, improve processes and make better use of your Xero environment over time.
The aim is to give you access to practical assistance when you need it, without having to solve every accounting or system challenge on your own.
Keep your system working for your business
Ongoing support can include help with Xero functionality, accounting processes, reporting, user access, system settings and general troubleshooting.
We also look for opportunities to improve the way your financial system is being used. As your business grows or changes, adjustments to workflows, reporting structures or system configuration may help keep your accounting environment efficient and relevant.
Who is this service for?
Ongoing Support is suitable for:
- Businesses already using Xero that need reliable ongoing assistance
- Businesses that have recently completed a Xero implementation
- Teams that need help resolving day-to-day Xero questions
- Businesses looking to improve existing accounting processes
- Business owners who want greater confidence in their financial systems
Support is practical, responsive and focused on helping you maintain a financial system that continues to support your business effectively.
What’s Included
Questions? You’re Covered.
Find answers to some of the most common questions about our Ongoing Support service.
Not necessarily. Support can be structured according to the needs of your business. Some clients may require regular assistance, while others may only need help occasionally. We can agree on a support arrangement that makes sense for the level of assistance you require.
Ongoing support is designed to give you access to assistance after your system has been implemented. This may include help with Xero questions, troubleshooting, reporting, configuration changes, process improvements and guidance as your business requirements evolve.
Yes. Businesses change over time, and your accounting system should evolve with them. We can assist with changes such as adding users, adjusting reporting structures, updating account configurations, improving workflows or introducing additional Xero functionality where appropriate.
Yes. If you are unsure how to process a transaction, generate a report, configure a feature or complete a particular task in Xero, we can guide you through the appropriate process and help you understand how to handle similar situations in future.
Yes. Refresher or additional training can be provided when required, particularly when new employees join your team or when you begin using features of Xero that were not part of your original implementation.
Not necessarily. Support can be structured according to the needs of your business. Some clients may require regular assistance, while others may only need help occasionally. We can agree on a support arrangement that makes sense for the level of assistance you require.
Yes. Because Xero and many of the tools we work with are cloud-based, much of our implementation, training and support can be provided remotely. This allows us to assist businesses throughout Namibia regardless of their location.
Simply contact us and tell us a little about your business, your current accounting system and what you would like to improve. We can then discuss your requirements, identify the most appropriate service and recommend the next steps.
No. We work with businesses that are considering moving to Xero, businesses currently implementing Xero and existing Xero users who want to improve the way they use the platform. We can assess your current situation and recommend an appropriate next step.