FAQs

Absolutely. If you are already using Xero, we can review your existing setup and identify opportunities to improve your chart of accounts, reporting, workflows, user access and general configuration. In many cases, an existing system can be improved without needing to start over.

Our implementation service covers the setup and configuration of Xero to suit your business. This can include configuring your organisation settings, chart of accounts, bank accounts, users, invoice settings, financial reporting structures and other relevant features. We also help ensure the system is set up in a practical way that supports your day-to-day financial processes.

Yes. We can assist with the transition from your current accounting system to Xero and help determine the most appropriate approach for your business. Depending on your requirements, this may include bringing across opening balances, customer and supplier information, outstanding transactions and other relevant financial data.

Yes. We can provide practical training to help you and your team become comfortable using Xero. Training can focus on the areas most relevant to your business, such as invoicing, expenses, bank reconciliation, reporting and general day-to-day use.

The timeframe depends on the size and complexity of your business, the condition of your existing accounting records and the amount of information that needs to be transferred or configured. A straightforward implementation may be completed relatively quickly, while more complex businesses may require additional planning and preparation.

Our advisory service focuses on helping you understand your financial information and use it more effectively when making business decisions. We can assist with financial reporting, management information, process improvements, budgeting, cash flow visibility and the practical use of your accounting data.

Yes. We can help you develop practical budgets, forecasts and cash flow planning processes based on the needs of your business. The objective is to give you better visibility of your expected financial position and support more informed planning and decision-making.

Yes. We can review the way financial information flows through your business and identify opportunities to simplify or improve processes. This can include invoicing, expense management, approvals, reconciliations, reporting and the use of cloud-based tools.

Yes. One of the key aims of our advisory service is to make financial information easier to understand. We can help explain your reports, identify important trends and highlight areas that may require attention so that the numbers become a useful management tool rather than simply a compliance requirement.

No. Financial guidance can be valuable for businesses of almost any size. Smaller and growing businesses can particularly benefit from having clearer financial information and access to experienced guidance without necessarily employing a full-time financial manager.

Not necessarily. Support can be structured according to the needs of your business. Some clients may require regular assistance, while others may only need help occasionally. We can agree on a support arrangement that makes sense for the level of assistance you require.

Ongoing support is designed to give you access to assistance after your system has been implemented. This may include help with Xero questions, troubleshooting, reporting, configuration changes, process improvements and guidance as your business requirements evolve.

Yes. Businesses change over time, and your accounting system should evolve with them. We can assist with changes such as adding users, adjusting reporting structures, updating account configurations, improving workflows or introducing additional Xero functionality where appropriate.

Yes. If you are unsure how to process a transaction, generate a report, configure a feature or complete a particular task in Xero, we can guide you through the appropriate process and help you understand how to handle similar situations in future.

Yes. Refresher or additional training can be provided when required, particularly when new employees join your team or when you begin using features of Xero that were not part of your original implementation.

Not necessarily. Support can be structured according to the needs of your business. Some clients may require regular assistance, while others may only need help occasionally. We can agree on a support arrangement that makes sense for the level of assistance you require.

That is perfectly fine. We can start by reviewing your current processes, challenges and objectives. From there, we can identify where improvements may be possible and recommend a practical solution based on your priorities, rather than expecting you to determine the technical solution beforehand.

Tailored solutions are designed for businesses whose accounting or reporting requirements do not fit neatly into a standard implementation or support package. We first understand your specific requirements and then recommend a solution that combines the appropriate systems, processes, reporting and support.

Yes. Depending on the systems you use and the integrations available, we can help assess options for connecting Xero with other cloud-based applications. This may include systems used for payments, inventory, expenses, reporting or other operational functions.

Xero provides a wide range of configuration options, integrations and connected applications. While the core Xero platform itself is not completely customisable, we can configure it and recommend suitable tools or processes to create a solution that closely matches the way your business operates.

Yes. In many cases, implementing improvements in phases is the most practical approach. We can prioritise the areas that will provide the greatest immediate benefit and then introduce additional improvements as your business becomes comfortable with the new systems and processes.

Yes. Because Xero and many of the tools we work with are cloud-based, much of our implementation, training and support can be provided remotely. This allows us to assist businesses throughout Namibia regardless of their location.

Simply contact us and tell us a little about your business, your current accounting system and what you would like to improve. We can then discuss your requirements, identify the most appropriate service and recommend the next steps.

No. We work with businesses that are considering moving to Xero, businesses currently implementing Xero and existing Xero users who want to improve the way they use the platform. We can assess your current situation and recommend an appropriate next step.