Last updated: September 2026
Xilver Lining respects your privacy and is committed to protecting the personal information you provide when using this website or communicating with us.
This Privacy Policy explains what information we may collect, how we use it, and the steps we take to keep it secure.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Company or business name
- Email address
- Telephone number
- Information about your current accounting or financial systems
- Information submitted through our contact forms
- Newsletter subscription details
- Requests for information packs or other resources
- Any other information you choose to provide when communicating with us
We may also automatically collect limited technical information when you visit our website, such as:
- Your IP address
- Browser type and version
- Device type
- Operating system
- Referring website
- Pages visited
- Time and date of visits
- General website usage and interaction information
2. How We Use Your Information
We may use the information we collect to:
- Respond to enquiries and requests
- Provide information about our services
- Contact you regarding services you have requested or expressed an interest in
- Provide requested information packs or other resources
- Deliver newsletters or other communications where you have chosen to receive them
- Provide and improve our services
- Improve the functionality, content, security, and performance of our website
- Analyse website traffic and usage
- Maintain appropriate business and administrative records
- Prevent fraud, abuse, spam, or misuse of our website
- Comply with applicable legal, regulatory, or professional requirements
We will only use your personal information for legitimate business purposes and purposes reasonably connected with the reason for which the information was provided.
3. Contact Forms
When you submit a form through our website, the information you provide may be stored by our website and/or delivered to us by email.
This information will be used primarily to respond to your enquiry, provide requested information, or communicate with you regarding our services.
Please avoid submitting confidential financial information, passwords, banking credentials, or other highly sensitive information through general website contact forms.
4. Email Communications and Newsletters
If you subscribe to a newsletter or request marketing communications from us, we may use your contact details to send relevant news, updates, information, or promotional material.
You may unsubscribe from marketing communications at any time by using an unsubscribe option provided in the communication, where available, or by contacting us directly.
Administrative or service-related communications may still be sent where reasonably necessary.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Provide essential website functionality
- Remember certain preferences
- Protect website forms against spam and abuse
- Understand how visitors use our website
- Measure website traffic and performance
- Improve the overall website experience
We may use third-party services, including Google Analytics and Google reCAPTCHA, which may place or access cookies and collect certain technical information.
For more information about how cookies are used on this website, please refer to our Cookie Policy.
6. Google Analytics
We may use Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information such as:
- Your IP address
- Device and browser information
- Approximate geographic location
- Pages visited
- Time spent on pages
- How you arrived at our website
- Interactions with website features
This information is generally used to produce statistical reports that help us understand website usage and improve our website and services.
Google may process information collected through Google Analytics in accordance with its own privacy policies and terms.
Where required or appropriate, analytics cookies may only be activated after you have provided consent through our cookie consent mechanism.
7. Google reCAPTCHA
Our website may use Google reCAPTCHA to help protect forms and other website features against spam, automated submissions, fraud, and abuse.
reCAPTCHA may analyse technical and behavioural information in order to determine whether an interaction is being performed by a legitimate user or an automated system.
Information processed by reCAPTCHA may include:
- Your IP address
- Browser and device information
- Cookies
- User interactions with the website
- Other technical information required to assess potentially automated activity
The use of reCAPTCHA is subject to Google's applicable privacy policies and terms.
8. Sharing of Personal Information
We do not sell or rent your personal information.
We may share information with trusted third-party service providers where reasonably necessary for the operation of our website or business.
These may include providers of:
- Website hosting
- Email services
- Website maintenance and technical support
- Website analytics
- Spam and security protection
- Cloud and business software
- Professional advisory services
Where appropriate, these providers are expected to process information only for the purposes for which it has been provided and to take reasonable measures to protect it.
We may also disclose information where required by law, regulation, legal process, or a lawful request from a competent authority.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Users should therefore exercise appropriate care when submitting personal or confidential information online.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business and administrative requirements, or where retention is required by applicable law or professional obligations.
Information that is no longer reasonably required may be deleted, anonymised, or securely archived.
11. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
Xilver Lining is not responsible for the privacy practices, security, or content of external websites or third-party services.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
12. Your Personal Information
You may contact us if you would like to:
- Ask what personal information we hold about you
- Request that inaccurate information be corrected
- Request deletion of personal information where appropriate
- Withdraw consent previously given for certain communications
- Withdraw or change your cookie consent where applicable
- Raise a concern regarding how your personal information has been handled
Certain information may need to be retained where required for legitimate business, contractual, accounting, professional, or legal purposes.
13. Information About Other People
If you provide personal information relating to another person, you should ensure that you have the appropriate authority or permission to provide that information to us.
14. Children's Privacy
Our website and services are intended primarily for businesses and adult users.
We do not knowingly seek to collect personal information from children through this website.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, third-party services, or applicable requirements.
The latest version will be published on this website and the "Last updated" date may be amended accordingly.
16. Contact Us
If you have any questions about this Privacy Policy, the personal information we hold, or how your information is handled, please contact us:
Xilver Lining
Phone: +264 81 298 7716
Email: info@xilverlining.com
Address: 27 Oryx Str, Meersig Park, Walvis Bay, Namibia, 13013